Refund & Return Policy

🔄 Returns & Exchanges – VitalLifeWay

At VitalLifeWay, your satisfaction is our priority. If for any reason you're not completely happy with your order, we're here to help.

📦 Returns & Exchanges

• We accept returns and exchanges within 30 days of your order delivery date.
• Items must be unused, unopened, and in original condition with all tags and packaging intact.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• To initiate a return or exchange, please contact us at Support@vitallifeway.com with your order number and reason for return.

💰 Refunds

• Once we receive and inspect your return, we will notify you via email.
• If approved, a refund will be issued to your original payment method within 14 business days.
• Depending on your payment provider, it may take additional time for the refund to appear on your bank statement.

❌ Non-Returnable Items

• Items marked as final sale
• Gift cards
• Used/opened safety or medical products (e.g., LifeVac)
• Items showing signs of wear, damage, or missing original tags or packaging

📮 Return Address

VitalLifeWay
1st Floor 2 Woodberry Grove, Finchley, London, England, N12 0DR

❓ Need Help?

For any questions about your return or refund, feel free to reach out to us:
📧 Email: support@vitallifeway.com
📞 Phone: +44 7577 088792
🕒 Support Hours: Monday - Friday, 9:00 AM – 6:00 PM (GMT)